Refund policy

At Mariner's Marine Electronics, we value your satisfaction with our products and services. Our goal is to ensure that you are completely satisfied with your purchase. We understand that there may be occasions where you need to return an item, and we are here to assist you through the process. Please review our return policy below for a smooth and hassle-free experience:

General Return Guidelines:

  1. Returns Within 30 Days: We gladly accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be in its original, unopened, and unused condition, with all original packaging and tags intact.

  2. Used and Opened Products: Unfortunately, we cannot accept returns for items that have been opened or used. This policy is in place to ensure the health and safety of all our customers.

  3. Return Shipping: All return shipping costs are the responsibility of the customer. You must arrange for your own shipping label and method to return the item to us safely.

  4. Restocking Fee: Some items may be subject to a restocking fee. This fee covers the cost of inspecting, restocking, and processing the returned item. The restocking fee, if applicable, will be deducted from your refund.

Return Process:

  1. Contact Us: Before returning any item, please contact our customer support team at marinersmarineelectronics@gmail.com to initiate the return process. Our team will provide you with the necessary instructions and assistance.

  2. Packaging: Ensure that the item is securely packaged to prevent damage during transit. We recommend using the original packaging if available.

  3. Include Documentation: Inside the package, include a copy of the original purchase receipt or packing slip, along with a note explaining the reason for the return.

  4. Return Address: Ship the item to the following address:

    Mariner's Marine Electronics, 451 W Montauk Hwy, Lindenhurst, NY, 11720

Refund Processing:

Once we receive and inspect your returned item, we will process your refund as follows:

  • If the return meets our criteria and is within 30 days of the original purchase, we will issue a refund to your original payment method.

  • If a restocking fee applies, it will be deducted from your refund amount.

  • Please allow 7-10 business days for the refund to appear in your account, as processing times may vary depending on your financial institution.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team within 30 days of receiving the product. We will arrange for a replacement or a refund, including return shipping costs.

Questions or Concerns:

If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer support team at marinersmarineelectronics@gmail.com. We are here to assist you and ensure your satisfaction.

Mariner's Marine Electronics reserves the right to update or modify this return policy at any time without prior notice. Please check our website for the most up-to-date information regarding returns.